Keep Gaming Fun — Know Your Limits
baijid is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our Responsible Gaming tools give you full control over your play — set limits, take breaks, and reach out for help whenever you need it. 18+ only.
Gaming Should Always Be Enjoyable
At baijid, we believe that online gaming and sports betting should be a form of entertainment — not a source of financial stress, emotional harm, or personal hardship. We take our duty of care to every player seriously, and our Responsible Gaming framework is designed to give you the knowledge, tools, and support you need to stay in control of your play at all times.
Whether you are betting on BPL cricket from Dhaka, spinning slots from Chittagong, or trying your hand at live casino games from Sylhet, the same player protection principles apply. baijid treats every player equally and provides identical Responsible Gaming features to all users regardless of their location within Bangladesh or the size of their account balance.
Every feature on the baijid platform is designed with player welfare as a primary consideration. Our support team is trained to identify and assist players who may be experiencing difficulties.
Set your own deposit limits, session time caps, loss limits, and wager limits directly from your baijid account settings at any time. You are always in control of how much you spend and how long you play.
If you feel that gambling is negatively affecting your life, you can activate a self-exclusion on your baijid account for periods ranging from 1 month to permanent closure. We take exclusion requests seriously and act on them promptly.
Our player welfare support team is available around the clock via email at [email protected]. All responsible gaming enquiries are handled with complete confidentiality and without judgement.
Age Restriction Policy
Upon registering a baijid account, all players confirm that they are at least 18 years of age. baijid reinforces this commitment through a mandatory Know Your Customer (KYC) identity verification process that confirms the age and identity of every player before withdrawals are processed. Players who are found to be under 18 at any point will have their account immediately suspended, all funds returned where legally possible, and the matter escalated in accordance with our obligations as an international gaming platform.
How baijid Enforces the 18+ Rule
- Registration declaration: Players confirm their date of birth and agree to the 18+ age requirement at sign-up.
- KYC document verification: A government-issued photo ID (National Identity Card, passport, or birth certificate) must be submitted and verified before withdrawals are approved. Date of birth is cross-checked against the declared age.
- Transaction monitoring: Our risk team monitors account behaviour for patterns consistent with underage use and flags accounts for enhanced review where indicators are present.
- Parental controls guidance: We encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gaming sites. See the Protecting Minors section below for further guidance.
Recognising Problem Gambling
Gambling is a popular leisure activity enjoyed by millions of adults worldwide, including many players across Bangladesh. For the vast majority of people, it remains an occasional, enjoyable pastime with no lasting negative effects. However, for a smaller number of individuals, gambling can develop into a compulsive behaviour that causes real harm to their finances, relationships, mental health, and daily functioning.
Recognising the early warning signs of problem gambling — in yourself or in someone you care about — is the first and most important step toward seeking help. The signs below are commonly associated with gambling behaviour that has moved beyond healthy recreation:
If you recognise two or more of the signs above in your own behaviour, we strongly encourage you to use one of the Responsible Gaming tools described in this page, speak with a trusted person in your life, or contact our support team directly. Taking action early is always easier than waiting until the problem has grown larger.
Responsible Gaming Tools
baijid provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings or by contacting our support team. These tools are designed to put you firmly in control of your gambling activity and are applied to your account immediately upon request — there is no waiting period for limit reductions or exclusion activations.
Deposit and Spending Limits
One of the most effective ways to keep your gambling within a healthy budget is to set firm deposit and spending limits before you start playing. baijid's limit system is built around the principle that it should always be easy to reduce a limit and that increases require a mandatory cooling-off period to prevent heat-of-the-moment decisions.
How Deposit Limits Work
- Daily deposit limit: The maximum total amount deposited across all payment methods (bKash, Nagad, Rocket, Upay, USDT, BTC, ETH, Visa, Mastercard) within any rolling 24-hour period.
- Weekly deposit limit: The maximum total deposited within any rolling 7-day period.
- Monthly deposit limit: The maximum total deposited within any rolling 30-day period. This is the most commonly used limit among baijid players and the one we recommend setting first.
Limit Increase Cooling-Off Rule
If you request an increase to an existing deposit limit, the new (higher) limit will not take effect for 24 hours after the request is made. This mandatory delay gives you time to reconsider whether the increase is genuinely aligned with your budget, rather than being an impulsive response to a loss. A decrease to a deposit limit, by contrast, takes effect immediately.
How to Set or Modify a Limit
- 1 Log in to your baijid account using your registered credentials.
- 2 Navigate to Account Settings and select the Responsible Gaming tab.
- 3 Select the limit type (deposit, loss, or wager) and the time period (daily, weekly, or monthly).
- 4 Enter the limit amount in BDT (e.g., ৳5,000 per week) or the equivalent crypto amount.
- 5 Confirm the limit. Limit reductions take effect immediately; increases take effect after 24 hours.
Alternatively, you can request any limit change by emailing [email protected] from the address registered to your account. Include your full name, the type of limit you want to set, the amount, and the time period. Our team will confirm the change within one business hour.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on the baijid platform. It is designed for players who have decided — for whatever reason — that they need to step away from gambling for an extended period. baijid takes every self-exclusion request with the utmost seriousness and processes them as a matter of priority.
Available Self-Exclusion Periods
Short-term break to reset perspective and reassess habits.
Medium-term exclusion recommended for more serious concerns.
Long-term break for sustained recovery and habit change.
Permanent exclusion with no option to reopen the account.
What Happens During Self-Exclusion
- Your account is immediately locked for all betting, gaming, and deposit activity.
- Any pending withdrawals are processed and paid out to your registered payment method.
- Your account balance is returned to you in full before the exclusion is finalised.
- You are removed from all baijid marketing lists and will not receive any promotional emails or SMS messages during the exclusion period.
- baijid will make reasonable efforts to ensure you are not targeted by re-engagement campaigns.
How to Request Self-Exclusion
Send an email to [email protected] from the email address registered to your account. State clearly that you wish to self-exclude, the exclusion period you want, and your full name and account username. Our team will confirm activation of the exclusion within 24 hours and send you a written confirmation.
Time-Out and Cool-Off Features
Not every situation calls for a long-term self-exclusion. Sometimes you simply need a short, enforced break to clear your head, reset your perspective, or deal with a stressful period in your life without the temptation of gambling. baijid's time-out feature provides exactly that — a structured pause with no questions asked.
Time-Out Periods Available
- 24-hour time-out: A one-day break, ideal for cooling off after a frustrating session or a day where you feel you have played more than intended.
- 48-hour time-out: A two-day break to give yourself a weekend away from the platform.
- 7-day time-out: A week-long pause recommended if you have noticed any of the problem gambling warning signs described earlier in this page.
- 30-day time-out: A month-long break that provides a meaningful separation from gambling habits. This bridges the gap between a short cool-off and a formal self-exclusion.
How Time-Out Differs from Self-Exclusion
A time-out is a temporary account suspension. Unlike self-exclusion, a time-out will expire automatically at the end of the selected period and your account will return to normal status. You do not need to contact baijid to reactivate your account after a time-out expires — it is designed to be a low-friction, short-term measure that you can activate quickly and easily when you feel you need a moment away.
However, during an active time-out your account functions identically to an excluded account: no deposits, no bets, no games, and no promotional communications. Your account balance is preserved intact and will be accessible to you once the time-out period ends.
Requesting a Time-Out
Time-out can be activated from the Responsible Gaming section of your Account Settings or by emailing [email protected] with the subject line "Time-Out Request". Please include your account username and the duration you want. Time-outs activated via email are processed within 2 hours; those activated via account settings take effect immediately.
Support Resources and Contacts
If you feel that gambling is having a negative impact on your life or the lives of people around you, please reach out. You do not have to deal with this alone. baijid's support team is available 24 hours a day, 7 days a week, and all responsible gaming enquiries are handled by trained staff with complete confidentiality. There is no penalty for asking for help — we are on your side.
Email our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". We respond within 2 hours and will connect you with the right support path — whether that is setting a limit, activating a time-out, processing a self-exclusion, or simply having a confidential conversation about your concerns.
Access live chat directly from the baijid platform for immediate assistance. Our support agents are available 24/7 and can escalate your conversation to our player welfare specialists instantly if needed. Live chat is the fastest route if you need an account action taken right away, such as an emergency time-out.
Sometimes the most powerful first step is speaking openly with a family member, a close friend, or a religious leader whose counsel you value. Many people in Bangladesh have found that sharing their concerns with a trusted person significantly reduces the isolation that often accompanies problem gambling.
Compulsive gambling is recognised as a behavioural health condition. If you are in Bangladesh and struggling, consider speaking with a registered mental health professional or counsellor. The National Mental Health Institute (NIMH) in Dhaka provides psychiatric and counselling services. Your personal doctor can also provide a referral to appropriate support services in your area.
If gambling-related debt is a concern, speaking with a financial counsellor or advisor can help you understand your options and create a realistic recovery plan. Many banks in Bangladesh, including Dutch-Bangla Bank, BRAC Bank, and City Bank, offer financial counselling services to account holders free of charge.
Protecting Minors
baijid is deeply committed to ensuring that its platform is never accessed or used by individuals under the age of 18. While our own age verification systems provide a strong layer of protection, we also encourage parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing online gambling platforms through household devices.
Recommended Steps for Parents and Guardians
- Device-level parental controls: Use the built-in parental control features available on Android and iOS devices, Windows, and macOS to restrict access to gambling websites. Most modern routers also offer content filtering that can block entire categories of websites, including gambling, at the network level.
- Browser-level filtering: Install browser extensions or use safe-search settings to filter out gambling content. Many free and low-cost parental control apps are available that work effectively on Bangladeshi internet connections.
- Account security: Never share your baijid account credentials, device passwords, or payment method PINs (bKash, Nagad, Rocket) with your children or other minors in the household. Ensure your account is always logged out when you leave your device unattended.
- Open conversations: Have age-appropriate conversations with young people in your care about the risks associated with gambling, including the financial risks, the addictive potential, and the legal age requirement.
- Report suspicious activity: If you notice that a minor in your household has been accessing or attempting to access gambling sites or apps, report it to us at [email protected] so we can check whether any baijid account has been compromised and take immediate protective action.
Ready to Play? Stay in Control
baijid offers a world-class gaming experience — cricket betting, top slots, live casino, and fishing games — all backed by our full Responsible Gaming framework. Set your limits, know your budget, and enjoy the game the right way.